In 2023, the mining helpline rang 54 times

The State Mining Authority helpline was launched in 2011. It is available 24h a day, seven days a week. Calls are answered by an on-duty dispatcher who receives notifications about various irregularities and safety hazards in mining plants. Such notifications can be also made by e-mail at and by traditional mail. All notifications are recorded, carefully analyzed and verified by mining supervision inspectors.

A total of 54 notifications concerning irregularities in the operation of mining plants were received in 2023. Mining supervision staff confirmed the legitimacy of 14 of them, and 6 other notifications are still being processed.

In 2022, there were 70 calls for intervention (27 of them confirmed), in 2021 - 87 (26 of them confirmed), in 2020 - 97 (35 of them confirmed), and in 2019 - 141 (44 of them confirmed).

In 2023, the reported and confirmed irregularities in the operation of mining plants concerned:

• acceptable temperature exceeded (15 irregularities, 2 confirmed),
• breach of regulations (9 irregularities, 2 confirmed),
• breach of work time regulations (4 irregularities, 3 confirmed),
• methane threat, including methane emission sensors being out of order (4 irregularities, 0 confirmed),
• mobbing (3 irregularities, 0 confirmed),
• admitting persons to work without the required qualifications, courses and trainings (3 irregularities, 1 confirmed).

The remaining notifications concerned, among others, malfunctioning machinery and equipment and their incorrect operation, use of dangerous work methods, and abuse of psychotropic substances.

Number of notifications about irregularities in the functioning of mining plants in 2019-2023